We ship worldwide with DHL Express and domestically with USPS and UPS. Although shipping times vary, most orders will ship within 3 business days of the date of purchase or within 2-4 weeks if the item was pre-ordered. You will always receive an order confirmation upon placing your order and a shipping confirmation when your order ships. cydniejordanNY.com is not responsible for any misplaced, lost or stolen packages. Certain misunderstandings may apply, please contact customerservice@cydniejordanNY.com and we will do our best to assist you with this matter.
Our sizing: US 2/XS, US 4/S, US 6/M, US 8/L
Garments fit true to size.
RETURNS + EXCHANGES
Exchanges are free of charge, the extra shipping labels are on us!
Return labels are also free, however the initial shipping charge paid at checkout will not be refunded along with your return - you will only be refunded for the price of the merchandise.
For all return/exchange inquiries please email customerservice@cydniejordanNY.com with your order number in the subject line. For a return/exchange request to be valid, you must notify us within 3 days of receiving your order and it must be shipped back within 5 days of setting up the return/exchange. The items must be unworn, unwashed and in the exact physical state that you received them in including all original tags, bags and other packing materials. We reserve the right to refuse a return if it does not reach our standards. There is no size or color availability guarantee when exchanging, but we will do our best to accommodate your request.
ALL ITEMS PURCHASED ON SALE ARE FINAL SALE, NO RETURNS OR EXCHANGES. THIS INCLUDES ITEMS PURCHASED USING A DISCOUNT CODE. Please reach out to customerservice@cydniejordanNY.com with any questions or concerns you may have regarding non-returnable items before placing an order.
Returns/exchanges/customer service: customerservice@cydniejordanNY.com
All other inquiries: inquiries@cydniejordanNY.com